Question 1

What does virtual clinic mean?

Accepted Answer

A virtual clinic is a platform for clinical consultation, medical advice, and remote treatment planning through digital platforms like computers, tablets or smartphones.

Question 2

How do I set up a virtual clinic?

Accepted Answer

To set up a virtual clinic, first click on the ‘Register a Clinic’ button on the login screen and complete the steps shown in the registration process. These steps would include providing us with information related to your practice so we can ensure your eligibility as a registered health practitioner. Patients will be able to connect with you based on your stated specialty.

Question 3

Can a virtual doctor prescribe medicines through the Squad Care platform?

Accepted Answer

Yes, Squad Care has an e-prescription feature that enable practitioners to remotely issue prescriptions to their patients. This feature is only available for the enterprise version in the US.

Question 4

Does Medicare pay for virtual doctor visits? How do you bill these virtual visits?

Accepted Answer

Yes, providers will be reimbursed by CMS for virtual visits. You can use remote patient monitoring CPT codes to bill for e-visits. Contact us by emailing support@squad.care (mailto:support@squad.care)to know more about CPT codes and which CPT codes you can utilize.

Question 5

Can Squad Care be integrated with existing EMR/EHRs?

Accepted Answer

Yes, Squad Care can be integrated with existing EMR/EHRs. Contact us at support@squad.care (mailto:support@squad.care)to know more about integrations with existing EMR/EHRs.

Question 6

Is Squad Care open to all providers from various medical specialties?

Accepted Answer

Yes, Squad Care caters to all types of providers including medical physicians, dentists, psychiatrists, psychologists and veterinarians, among others.

Question 7

Will Squad Care continue to develop in the future?

Accepted Answer

Yes, Squad Care is a solution developed for the new age digital healthcare era. We are constantly looking to upgrade and improve our platform so as to make it easier for providers to grow and conduct telehealth services with ease in a more efficient manner.

Question 8

Who is Squad Care for?

Accepted Answer

Squad Care is meant for hospitals, clinics, and health practitioners to connect with patients remotely, in real time.

Question 9

Is Squad Care recommended for emergencies?

Accepted Answer

No, you should not use Squad Care in case of a medical emergency. 
*For emergencies, you should call 911 or your local emergency hotline*
Squad Care is meant to be used to connect patients and providers remotely for scheduled tele-consultations. 
We recommend using the platform for safe and contact free consultations for contagious infections like COVID-19.

Question 10

As a provider, do I need to be tech savvy to use Squad Care?

Accepted Answer

No, our mission is to create a platform which is easy to use and simple yet sophisticated enough to serve all possible needs. This is to ensure anyone, from providers to patients can use it with ease. If you are facing difficulties with something, we are here to help guide you through the whole process. Contact us at support@squad.care (mailto:hiCare.Support@hiCare.Clinic)if you need further help with something.

Question 11

Do you provide technical support and maintenance?

Accepted Answer

If you need help with technical support, maintenance, or have any questions or concerns, please feel free to email us at support@squad.care (mailto:hiCare.Support@hiCare.Clinic)anytime, and we will respond to you in 12-24 hours.

Question 12

Does Squad Care provide me with new patients?

Accepted Answer

No, at the moment, Squad Care does not provide you with new patients, however, we are looking to add new patients to our platform in the near future and connect them with registered practitioners on the platform. As of now, you can use Squad Care as a tool to remotely connect with your current patients.

Question 13

Is Squad Care platform really FREE for physicians?

Accepted Answer

Yes, given the need for digital healthcare in lieu of the COVID-19 outbreak, we are providing our platform for FREE. This will ensure that eligible physicians have a platform to safely treat patients at their convenience and help reduce the number of transmissions.
By using our platform, physicians can reduce potential COVID-19 exposure for those looking to address non-urgent care needs.

Question 14

What type of payment does Squad Care accept?

Accepted Answer

We accept all major credit cards, as well as Google and Apple Pay.

Question 15

Is Squad Care platform HIPAA compliant?

Accepted Answer

Yes. At Hifinite, we consider data security and privacy very seriously. Hifinite’s Squad Care platform is HIPAA compliant and we do periodic HIPAA audits to ensure compliance.

Question 16

Do I have to host any machines or hire an IT staff to deploy or manage the Squad Care platform application?

Accepted Answer

No. Hifinite's Squad Care platform manages the entire application on the cloud, which means no servers, no IT staff, no support headaches for you as a client. We provide a toll-free number for you to access our reliable and courteous staff.

Question 17

Which mobile device does Squad Care platform support?

Accepted Answer

Squad Care platform supports iOS and Android devices. iPads/iPhones and Samsung/LG/HTC/Google devices are supported.

Question 18

Which browser can I access Squad Care platform from?

Accepted Answer

Squad Care platform is recommended to be run on Google Chrome. However, most of the features may work on the following browsers as well - Apple Safari, Microsoft Internet Explorer, and Microsoft Edge.

Question 19

How do I schedule a telemedicine appointment?

Accepted Answer

Squad Care platform allows you to schedule an appointment directly with the provider, without having to talk to someone on the phone. Your ability to see the doctor will depend on the availability of the doctor. You will appreciate the convenience the app offers.

Question 20

Are video sessions recorded and/or stored?

Accepted Answer

No. Sessions are not recorded or saved.

Question 21

How do I enable e-prescription for my clinic?

Accepted Answer

E-prescription is currently only available for the US based enterprise clients. Check with your system administrator if the feature is available for your clinic. If it is, click your profile icon on the upper right-hand corner > View Profile > Edit Personal Info > switch the toggle button under Settings and provide information on the succeeding screens.

Question 22

How do I prepare a summary after consulting with my patient?

Accepted Answer

From the Left-Hand Side menu, click on Schedule > History and look for the consultation that you want to work on and click ‘Add Summary’.

Question 23

Is there a report that I can view how many consultations I already made?

Accepted Answer

Yes. Click your Profile icon on the upper right-hand corner of the screen > Revenue and generate the report.

Question 24

How do my patients access the summary after a consultation?

Accepted Answer

Yes. From the Left-Hand Side Menu > click on Schedule > History > select the particular consultation > View Summary.

FAQs

Frequently Asked Questions

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