FAQs

A virtual clinic is a platform for clinical consultation, medical advice, and remote treatment planning through digital platforms like computers, tablets or smartphones.

To set up a virtual clinic, first click on the ‘Register a Clinic’ button on the login screen and complete the steps shown in the registration process. These steps would include providing us with information related to your practice so we can ensure your eligibility as a registered health practitioner. Patients will be able to connect with you based on your stated specialty.

Yes, Squad Care has an e-prescription feature that enable practitioners to remotely issue prescriptions to their patients. This feature is only available for the enterprise version in the US.

Yes, providers will be reimbursed by CMS for virtual visits. You can use remote patient monitoring CPT codes to bill for e-visits. Contact us by emailing support@squad.care to know more about CPT codes and which CPT codes you can utilize.

Yes, Squad Care can be integrated with existing EMR/EHRs. Contact us at support@squad.care to know more about integrations with existing EMR/EHRs.

Yes, Squad Care caters to all types of providers including medical physicians, dentists, psychiatrists, psychologists and veterinarians, among others.

Yes, Squad Care is a solution developed for the new age digital healthcare era. We are constantly looking to upgrade and improve our platform so as to make it easier for providers to grow and conduct telehealth services with ease in a more efficient manner.

Squad Care is meant for hospitals, clinics, and health practitioners to connect with patients remotely, in real time.

No, you should not use Squad Care in case of a medical emergency.

*For emergencies, you should call 911 or your local emergency hotline*

Squad Care is meant to be used to connect patients and providers remotely for scheduled tele-consultations.

We recommend using the platform for safe and contact free consultations for contagious infections like COVID-19.

No, our mission is to create a platform which is easy to use and simple yet sophisticated enough to serve all possible needs. This is to ensure anyone, from providers to patients can use it with ease. If you are facing difficulties with something, we are here to help guide you through the whole process. Contact us at support@squad.care if you need further help with something.

If you need help with technical support, maintenance, or have any questions or concerns, please feel free to email us at support@squad.care anytime, and we will respond to you in 12-24 hours.

No, at the moment, Squad Care does not provide you with new patients, however, we are looking to add new patients to our platform in the near future and connect them with registered practitioners on the platform. As of now, you can use Squad Care as a tool to remotely connect with your current patients.

Yes, given the need for digital healthcare in lieu of the COVID-19 outbreak, we are providing our platform for FREE. This will ensure that eligible physicians have a platform to safely treat patients at their convenience and help reduce the number of transmissions.

By using our platform, physicians can reduce potential COVID-19 exposure for those looking to address non-urgent care needs.

We accept all major credit cards, as well as Google and Apple Pay.

Yes. At Hifinite, we consider data security and privacy very seriously. Hifinite’s Squad Care platform is HIPAA compliant and we do periodic HIPAA audits to ensure compliance.

No. Hifinite's Squad Care platform manages the entire application on the cloud, which means no servers, no IT staff, no support headaches for you as a client. We provide a toll-free number for you to access our reliable and courteous staff.

Squad Care platform supports iOS and Android devices. iPads/iPhones and Samsung/LG/HTC/Google devices are supported.

Squad Care platform is recommended to be run on Google Chrome. However, most of the features may work on the following browsers as well - Apple Safari, Microsoft Internet Explorer, and Microsoft Edge.

Squad Care platform allows you to schedule an appointment directly with the provider, without having to talk to someone on the phone. Your ability to see the doctor will depend on the availability of the doctor. You will appreciate the convenience the app offers.

No. Sessions are not recorded or saved.

E-prescription is currently only available for the US based enterprise clients. Check with your system administrator if the feature is available for your clinic. If it is, click your profile icon on the upper right-hand corner > View Profile > Edit Personal Info > switch the toggle button under Settings and provide information on the succeeding screens.

From the Left-Hand Side menu, click on Schedule > History and look for the consultation that you want to work on and click ‘Add Summary’.

Yes. Click your Profile icon on the upper right-hand corner of the screen > Revenue and generate the report.

Yes. From the Left-Hand Side Menu > click on Schedule > History > select the particular consultation > View Summary.